When something happens, do something about it. Every event is stored before a flow touches it, retried until it succeeds, and kept in order per customer, repository or whatever key you choose.
Whenever any case escalates, by itself or by hand, ask its owner to act and push it to your phone.
When a flow announces case.escalated
When Stripe reports a failed payment of €100 or more, look up the customer, record it on the customer's dunning case, tell the right team and announce the follow-up. The case escalates itself on the third failure. Events run in order per customer.
Webhook, in order per customer
Point a GitHub repository webhook (star events) at this flow and celebrate every new stargazer in the inbox, on your phone and in chat.
Webhook, in order per repository
When Stripe reports a paid invoice, resolve the customer's dunning case. Runs in order per customer, like the failures.
Webhook, in order per customer
Celebrates every resolved case on the customer-success board, whether a flow or a person resolved it.
When a flow announces case.resolved
Reacts to follow-ups announced by other flows: adds a card to the customer-success board. Escalation is the dunning case's job now.
When a flow announces payment.follow-up-started
Every minute, checks the URL in the uptimeUrl setting. While it does not answer with a 2xx status, an incident case collects every failed check and pages once; it resolves itself when the site answers again.
Every 1m
| Run | Flow | Order key | Status | Attempts | Started |
|---|---|---|---|---|---|
| 05f16ae3 | github-stars Test | DavidOpDeBeeck/simple-message-dispatch | Completed | 1 | 37m ago |
| 24e6350a | escalation-desk chained | dunning-cus_northwind | Completed | 1 | 39m ago |
| 4e2d6535 | escalation-desk chained | dunning-cus_oakline | Completed | 1 | 39m ago |
| 3e39fd87 | escalation-desk chained | dunning-cus_brightline | Completed | 1 | 39m ago |
| f7e43952 | failed-payment-follow-up | cus_oakline | Filtered | 1 | 39m ago |
| 8cf1144c | retention-board chained | cus_harbor | Completed | 1 | 39m ago |
| 6d7a16fb | failed-payment-follow-up | cus_brightline | Filtered | 1 | 39m ago |
| 64ec842f | retention-board chained | cus_oakline | Completed | 1 | 39m ago |